What payment methods do you accept?
Our payments are processed by PayU. Savings or checking account debit payments are accepted through PSE or payments in Baloto points. Likewise, Visa, American Express, Master Card and Diners credit cards.
Why was my payment by PSE (payment with savings or checking account) rejected?
The PSE payment method has a 50% rejection rate for many reasons. This button redirects you as a payer to the page of the selected bank to manage the payment from its platform. Some banks have an authentication process on their page, and if as a payer you have never made purchases online with your savings or checking account, you may need to process an authorization with the bank. It is important to note that all of these variables can affect the status of your transaction.
Among the reasons why ACH rejects a transaction are:
User Abandon Bank Transaction
User Exceeds Authorized Transaction Limit
Insufficient Funds
Transaction not completed at the bank
Invalid Access Data in the Bank
User does not have PSE payments enabled
User abandoned transaction in PSE
All these states depend directly on you and how you manage payment from your bank's website. That is why it is vital that at the time of purchase, you check that you have no problem on any of these fronts, to ensure that your payment is successful.
How long will it take to receive my order at the registered address?
The delivery times of an order will depend on the place and the city where the delivery must be made. In TRINDAD SANDOVAL we will strive because these times are the minimum possible. In main cities, normally the delivery time will be five (5) business days from the payment confirmation, for which we will send you a confirmation email. In any case, it will be guaranteed that this time is not greater than thirty (30) days stipulated in the Consumer Statute - Law 1480 of 2011, for the delivery of an order. In the event that the delivery reaches this time, the user may cancel the purchase order directly if he so chooses and the refund of the money will be made within a maximum period of thirty (30) days, counted from the moment in which We are informed in writing of the non-arrival of the product.
In the event that your order does not arrive in the stipulated times, you can contact us at: CONTACT US, as a subject "RELATING TO A PURCHASE ORDER MADE at www.trinidadsandoval.com".
Who can receive my order at the registered address?
The transporter will take the order to the address that was registered in BILLING DETAILS. This may be received by any person of legal age, signing the transporter's guide. If the client lives in a unit that has an in-person porter service, the transporter will leave it there, in the event that no one is found at the registered address on the day of delivery. If you have any questions or special requests regarding the delivery of the product, we ask that you send it to us in a timely manner by: CONTACT US, choosing the option “CONCERNING A PURCHASE ORDER MADE AT www. trinidadsandoval.com ”.
If at the time of delivery of the product, it or its packaging has any alteration or damage, we ask that you duly register the novelty in the transporter's guide and send us the details of the same to: CONTACT US, choosing the option CONCERNING A PURCHASE ORDER MADE AT www. trinidadsandoval.com ”.
If the transporter fails to contact an adult at the registered address, in which case the delivery of the order cannot be made later, the transporter will return the shipment to TRINIDAD SANDOVAL.
Do you ship outside of Colombia?
We do ship to other countries outside of Colombia. Depending on your location, shipping values vary. Before finalizing your purchase, you will be able to see the shipping value that applies to your location. Once we receive approval of your purchase, we will send the guide number so that you can track the package.
How do I check the status of my order?
To check the status of your order, you must enter the website of the shipping company, select your area and enter your tracking number (guide) that you will receive in your email. If you have any problem tracking it, send us an email to ventastrinidadsandoval@gmail.com and we will help you communicate the status of it.
Can I return or exchange what I bought?
You can return or change unused products and in perfect condition within 15 days from the date of your purchase indicated on the invoice. It is required to present the invoice. Refunds are processed by PayU in the same way as the original payment. Discounted products are considered final sale and changes or returns are not accepted.
