Our products are manufactured with high quality materials and in accordance with regulations of the Superintendency of Industry and Commerce have a 2-month warranty for factory defects counted from the date of purchase of the product.
Warranty Policies
• Line or promotional products are guaranteed for manufacturing defects for 60 days from the date of purchase.
• The request it must be within the validity of the guarantee.
• In accordance with the law we have a term of 15 working days to respond to the claim and, if appropriate, the repair will be carried out.
• At the time of To make a claim, we recommend that you deliver the clean product to our staff.
• According to Law 1480, in the first instance the product is repaired, in case it is not fixed, we proceed to make an exchange or return the value of the same represented in a credit note.
• It is essential to present the purchase invoice, for any claim.
• This guarantee is void in case of improper use of our products for non-compliance with the provisions of this manual.
There are no guarantee reasons:
• Des natural waste of the products by use. Wrinkles caused by flexing the instep.
• Scratches or peeling of the leather due to rubbing with abrasive surfaces.
• Discoloration of the leather due to contact with corrosive liquid substances, solvents or detergents.
• Trips that cause Detachment and fracture of soles and heels.
• The normal wear of caps, soles and color.
• Damage to footwear, bags and other accessories due to pet bites.
• Peeling of footwear caused by gaps or pedals of the car and / or motorcycle.
• Products that have already been manipulated by shoe stores, shoe workshops or other third parties.
• Damage caused by improper cleaning and repairs.
< strong> In order to keep TRINIDAD SANDOVAL products in good condition, it is recommended to carefully read the care instructions:
• Leather is a natural, organic material of noble condition, susceptible to scratches , which requires special care. Normally it can present wrinkles, marks, veins, scars and tone variations that enhance its purity and confirm its authenticity.
• The leather used in our products may discolor if exposed to sunlight or artificial light for a long time, and may tear if subjected to excessive tension. If discoloration occurs, use cream of the same color of the leather.
• Its constant use can cause it to stretch and not recover its original shape.
• Footwear, bags and hardware should be cleaned with a brush and / or cloth, which must be dry, clean and smooth in texture, the leather must not be washed with detergents, nor cleaned with solvents. Do not use a washing machine and / or dryer to clean the products.
• Leather products are not waterproof and must not get wet. If they are moistened, let them dry for 24 hours in a cool, dry and shady place. to avoid changes in its properties. Note that water can damage internal parts of products that can alter their shape or hardness.
• Always store the product away from light, heat and humidity.
• After wearing your shoes, let it sit At least eight (8) hours before storage.
• When the product is not in use, it must be stored in the bag provided to you on the day of purchase.
• Avoid contact with abrasive surfaces.
• To preserve the finish of your hardware, always store it in the supplied packaging. Do not allow hardware to come in contact with soaps, perfumes, solvents, alcohols, and other chemicals.
• High heels and high platform shoes should be worn for short periods of time. Remember that the posture of the body when wearing such heels implies an additional effort for the person who wears them.
• High heels or high platform shoes can generate tread instability, therefore, they must be worn on flat surfaces.
Conditions for exchanges and returns.
• The maximum period to make an exchange is 30 days.
• It is essential to present the purchase invoice, for exchanges and returns.
• No cash will be delivered.
• The change will be made for a product of the same commercial value.
• The products in promotion have no change, nor are returns accepted.
• Only change in line products, by size or color is accepted and as long as the inventory is available, otherwise you must choose another product of equal value.
• No changes or returns will be made when the reasons are attributable to misuse by the customer.
• The product must be in perfect condition, without having been used; With labels, clean and with their original packaging.
For any information you can write to us at ventastrinidadsandoval@gmail.com
